Question 1

What does The Craft Media do?

Accepted Answer

We're a full-service digital agency. We design and build software, mobile apps, websites and brands, then grow them with SEO, paid ads, content, social media, video and email marketing — all under one roof.

Question 2

Who do you work with?

Accepted Answer

Funded start-ups, scale-ups and established businesses across fintech, healthcare, e-commerce, SaaS, real estate, logistics and education — from first MVP to enterprise platforms.

Question 3

Where are you based? Do you work with international clients?

Accepted Answer

We have teams in New York, London, Dubai and Lahore, covering US, UK, EU, Middle East and APAC time zones. Over 70% of our clients are outside our HQ city.

Question 4

How much does a project cost?

Accepted Answer

Every project is scoped to your goals, so we don't publish fixed prices. After a free 30-minute call we send a detailed proposal with a fixed price or monthly retainer — usually within 48 hours.

Question 5

What engagement models do you offer?

Accepted Answer

Fixed-price projects for defined scopes, monthly retainers for marketing and ongoing development, and dedicated teams billed monthly for long-term product work.

Question 6

Do you offer payment plans?

Accepted Answer

Yes. Projects are typically billed in milestones (e.g. 30/40/30), and retainers monthly. No surprise invoices — ever.

Question 7

How long does a typical project take?

Accepted Answer

Websites: 4–8 weeks. Mobile apps & MVPs: 8–16 weeks. Brand identity: 4–6 weeks. Marketing campaigns go live in 1–3 weeks. You'll get an exact timeline in your proposal.

Question 8

How involved do I need to be?

Accepted Answer

About 1–2 hours a week: a weekly demo and quick feedback in a shared Slack channel. We handle everything else and never go dark.

Question 9

How quickly can you start?

Accepted Answer

Usually within 5–10 business days of signing. For urgent launches we can mobilise a team in 48 hours.

Question 10

Who owns the code and designs?

Accepted Answer

You do — 100%. All intellectual property, source code, design files and accounts are transferred to you, and we work in your repositories from day one.

Question 11

Do you provide support after launch?

Accepted Answer

Yes. Every project includes 30 days of free post-launch support, followed by optional maintenance plans with guaranteed response times.

Question 12

Will you sign an NDA?

Accepted Answer

Of course. We're happy to sign your NDA before our first detailed conversation.

Question 13

How do you report marketing results?

Accepted Answer

Live dashboards plus a monthly report and call covering spend, leads, revenue and what we're testing next — in plain English.

Question 14

Do you lock us into long contracts?

Accepted Answer

No. Marketing retainers start with a 3-month commitment (the minimum to see meaningful results), then roll month-to-month.

General

Pricing

Process

Technical

Marketing

Questions, answered.

General

Pricing

Process

Technical

Marketing

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