Sage & Stone · Engineering
RAG-powered support agent trained on 4,000 help articles and order data.
- Industry
- Home & Retail
- Services
- AI & Automation, Custom Software Development
- Year
- 2026
- Duration
- 6 weeks
$1.2M
8,420
98%
The results
0%
tickets auto-resolved
<0s
first response
+0
CSAT points
01 — The challenge
What stood in the way
Seasonal ticket spikes meant 3-day response times and a support team burning out.
02 — The solution
How we cracked it
- 01
Knowledge assistant grounded in help centre and order APIs
- 02
Guardrails and human handoff for sensitive cases
- 03
Deployed on web chat, email and WhatsApp
- 04
Evaluation suite tracking accuracy weekly
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